Service Level Agreement Audit Program

Because we are a public sector organization, we use ALS as a basis for providing services with our clients, as contracts would not be legally binding. This section of AuditNet contains resources and information on ALS, both from the point of view of audit by reviewers and the creation of a review division. If you have information or resources that you would like to share through monitoring programs, slOA examples or other resources you would like to share, please contact us. The Deputy Minister, Projects and Customer Relations should put in place a process to ensure that existing and new service level agreements, which involve contracts with third parties, are consistent with the Government of Canada`s contractual policy. Do you have examples of service plans and service contracts for internal audit services? The Senior Assistant Minister, projects and client relations should ensure that external reporting obligations for the service level agreement are met in accordance with the various service level agreements. Rothstein Catalog on Disaster Recovery A comprehensive resource for news, articles and books on disaster recovery, service level agreements and management advice. As I was not familiar with service level agreements or SLAs for internal audit, I asked him for an explanation. His answer was that as part of the introduction of a new “culture” in our organizations, we are preparing business and service plans. Since internal auditing provides a “service” to the company, the service contract is between us and our most important customers.

It is a kind of “contract” of what we are going to do. The service plan is a general overview of the entire department. It may contain a SWOT scan, a balance scorecard, KPIs, etc. The plan is like a brochure or a “recovery” of the department. There appears to have been sufficient interest, as the following responses are followed by examples of service agreements for subscribers to the AuditNet list. Thank you to everyone who responded, and even more thanks to those who shared their service agreements for the benefit of all. A service level agreement is a formal agreement between two or more parties (between departments, between a service and a common or common service provider or between different levels of government) that articulates the terms of a given service relationship. We call our process a partnership agreement between the audit and the companies we are looking at.

Similarly, the functions that provide an audit service, i.e. IT, have a partnership contract with us.